Image credit Introduction: Companies are expanding their customer support from the old toll-free numbers to their websites, social media websites. The customers are also finding it convenient to seeks help and services from companies and brands through these websites than calling them up. Moving from call and talk based conversation to text-based conversation allows for […]
Image credit What is a Chatbot? You have probably interacted with a chatbot, whether you realize it or not. Chatbots, or conversational agents, are programs that are designed to mimic spoken or written human speech to simulate a conversation with a real person. Chatbots are programmed to interpret a user’s words, process them, and give […]
The 21st century is the era of artificial intelligence and modern technology. The programs around the world are advancing on natural language processing, with software becoming smarter by the minute. Earlier, every action on the software required hundreds of lines of codes, but now software regulates itself through imitating, learning, and smart programming. Different programs […]
Image credit Recently, the use of artificial intelligence has given rise to chatbots. To enhance customer experience and retention, chatbots are the go-to tool for any enterprise. One such chatbot experience that has enabled customers to understand the dynamics of communications is Shirley from Singapore’s Singtel company. We reviewed Shirley Chatbot and realized some smart […]
Image credits: Pixabay Before you delve deep into a chatbot review, it is important to know what exactly a chatbot is and why the world is producing more and more of them. Chatbots are bots that automatically respond to messages sent by customers and clients. A bot is a type of program developed […]