Image credits – Pexels
These days, it has become easier than ever to purchase a wide variety of products. There are plenty of e-commerce sites that allow you to go through their extensive catalog. Within a couple of days, the product will arrive at your doorstep.
However, the problem is that there are a plethora of choices. Due to this reason, you spend hours trying to find the right product to buy. On top of that, you need to do your research before you purchase any item off the internet.
Wouldn’t it be much better if there was a tool that will help you in this area? Birdie is a chatbot available on Facebook Messenger, designed to assist you in shopping.
How is Birdie chatbot going to be in a market where there are plenty of bots with similar features?
According to the developer of Birdie, the chatbot uses artificial intelligence (AI) to produce a list of products according to your requirements. It aims to make the process of buying items online smarter, faster, and seamless.
Like most of the chatbots on Facebook Messenger, you need to select “Get Started” to communicate with the bot. You need to provide the bot with your email address before you can proceed.
The chatbot will ask you to pick from the following options in the menu:
Let’s go through the TV buying process to see how the chatbot improves the experience. When you select “TVs,” the chatbot will ask you the primary purpose of this product. Given below are some of the options the bot displays:
- Video Games
- PC Monitor
- Mixed Usage
Once you answer this question, the next thing the bot will find out is your budget. At present, the bot uses dollars as the main currency. Birdie also wants to know what feature has more importance out of the three – apps, design, and ease of use.
The next question is how far you will keep the TV away from the couch. You can select from three options – close, medium, and far. For each one, the chatbot will give you a description of the distance of the TV from the couch.
The last question is about the lighting condition to determine how easy or difficult it will be to view the screen. You can inform the chatbot that the room will be dark or full of bright light.
Once you provide all the answers, the chatbot redirects you to a different page, where it lists out a variety of TVs. When you click on a product, the bot will display all the lists which feature it. Similarly, if there are any discounts or deals, it will be visible on the site. On top of that, it provides links to reviews, where you can learn more about the bot.
Going to another product, headphones, let’s see how it performs. The first thing the chatbot asks is whether you want in or on-ear headphones. The next question will determine the most important feature, such as noise-canceling, bass, comfort, and battery life.
In the last question, the bot will find out about your budget. By analyzing how the bot reacts, it is safe to say that it will ask similar queries for every product. You can think of it as an organic technique by the chatbot to establish filters, to narrow down the search results.
If you ever run into a problem while using Birdie, you can always type “Help.” The chatbot will stop the conversation and ask how it can resolve the issue. For instance, you can select restart, which will take you back to the main menu. If you didn’t answer one of the questions properly, the bot allows you to change it. The last feature is the ability to talk to a human being if none of the features work correctly.
However, the bot doesn’t respond to most of the text-based commands, other than “Help.”
After spending time with Birdie, one thing is clear, it works well. When it comes to enhancing the experience of buying a product, this chatbot is a godsend. It doesn’t take a lot of time to create a list of top items you should purchase in a particular category.
At the same time, it provides extensive information about various products. For example, it shows you which lists the product featured. If there are reviews, you will be able to go through them.
In other words, Birdie acts like a central information hub for specific products. The only downside is that it doesn’t have the programming to understand the majority of text-based commands.
If you plan on giving this chatbot a shot or you want to use its features to buy a product, check out the links given below.
Facebook – https://www.facebook.com/usebirdie/
Facebook Messenger – m.me/use birdie
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