What is a Chatbot?
You have probably interacted with a chatbot, whether you realize it or not. Chatbots, or conversational agents, are programs that are designed to mimic spoken or written human speech to simulate a conversation with a real person. Chatbots are programmed to interpret a user’s words, process them, and give an instant reply.
A chatbot can inhabit platforms like Skype, WhatsApp, Facebook Messenger, or WeChat. Chatbots have various uses, ranging from education to business. You can use a bot to check the weather, ask for advice, or even for a conversation.
How is it beneficial?
An increasing number of businesses understand the value of using chatbots in their operations. In a world that believes in quick responses, investing in a chatbot can be very beneficial. A chatbot can give your business a competitive edge over rivals by providing exceptional customer service. Businesses can use these programs to enhance customer experience with the help of quicker, more efficient solutions. Chatbots can also boost operational efficiency, scale up operations, and handle lots of customer queries at the same time.
All types of businesses, old or new, are increasingly using automation in various aspects of their operation. So, whether you have an established business or you are starting out, investing in chatbots is something you should consider.
What is Botsify?
Botsify is a platform where you can build chatbots for Facebook Messenger, Alexa, Slack, or your website. This platform allows you to build your chatbot without the need to code a single line.
Botsify has a clean, simple user interface and features an easy-to-use drag and drop method to build templates. Designed for non-technical users, this platform has ready-to-use templates that can be categorized according to industry. The interface is easy to follow, with menu items such as “Chatbot AI”, “Users”, and “Analytics” on the left side and content of each section on the right.
Botsify gives you a checklist to follow when you begin creating your chatbot. You can also test your chatbot within the interface itself, which makes it easier to gauge the impact of your messages.
Features offered by Botsify
Botsify is a fully managed platform equipped with various features. This makes it easy for you to sign in, create an account, and get right into making your customer service bot.
The platform has a chat widget that allows you to communicate via text or voice. You can add attachments as a visitor or media as a backend user. It has a live chat tool that allows you to transfer conversations to a human agent through push notifications or email when needed. Botsify also has the data store feature that allows your chatbot to store user information according to your instructions. You can create multiple fields to collect information such as Name, Location, and Email within a conversation.
The greeting page messaging feature allows you to set up a personalized message on your website’s landing page. This platform has multilingual chatbots allowing responses in almost all languages. You also have the option to use the AI chatbot for general inquiries. Artificially intelligent chatbots pick similar keyword combinations and keywords from user questions and respond with suitable answers from the knowledge base.
The story tree feature allows you to review chat flows so that you can make changes when needed. You can develop custom skills for Alexa, where you can ask questions, collect data, and build conversational experiences. The platform also boasts of more than a hundred integrations. You can use these integrations to capture leads, create scenarios, and store user information.
Pros and Cons
As is the case with any application, Botsify has its share of pros and cons. This platform works across several channels like Facebook Messenger, Shopify, Slack, and Alexa. It has templates for different categories, such as education, health, and beauty. Categories like food and restaurant, finance, and travel are also included. The platform has easy-to-use tools, making it possible for anyone to create bots. Botsify also has an impressive number of integrations that will allow you to navigate between the platform and third-party programs. It is reasonably priced for the features it offers if you compare it to other platforms. With four types of payment plans and a 14-day free trial, Botsify gives you the freedom to choose a plan that fits your needs.
On the other hand, Botsify does not allow you to create your own templates, making it slightly restrictive. The platform does not have e-commerce integrations, which could be a let-down for some.
Chatbots are becoming a vital part of the modern-day lifestyle. With technology progressing in leaps and bounds, there seems to be no limit to what bots can do. The platform’s tools can benefit any business that provides customer service. The platform is suitable for customer service, sales, education sites, and HR departments that want to switch to automated services.
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