Jamie Chatbot Review

Jamie Chatbot Review

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Inland Revenue Authority of Singapore (IRAS) released a chatbot known as Jamie on their official page. According to IRAS, the chatbot will provide help and give answers to questions related to tax. How is the chatbot going to perform when we test it? Let’s find out!

Features

To converse with IRAS’s chatbot Jamie, you will have to head over to their official website. On the bottom left corner, you will find a small chat box with the title, “Ask Jamie @ IRAS.” When you click on the chat box, a window will open up, where the chatbot introduces itself. Jamie, the chatbot informs you that it can help you with all your tax queries.

After the brief introduction, the chatbot will ask you to pick from the following options:

  • Individual Income Tax
  • Property Tax & Stamp Duty
  • EASY/Access Code/IRAS PIN
  • Auto-inclusion Scheme/Donations/Commission

If you select “Individual Income Tax,” the chatbot will ask you to type in your query. Also, the chatbot will display the following popular questions on this topic:

  • Do I need to submit an Income Tax Return?
  • How do I know if I am a tax resident?
  • Any questions about getting tax clearance for foreign and SPR employees/IR21
  • Do I have to declare my income tax from outside Singapore?
  • How do I pay my taxes?

Based on what you select, the chatbot will give you appropriate answers. For example, if you choose “Do I need to submit an Income Tax Return?” the chatbot will ask you if you got an SMS or a letter, asking you to file your Income Tax Return. If you say yes, the chatbot will tell you that you should submit Income Tax Return at myTaxPortal. If you say no, the chatbot will inquire about whether you got an SMS or a letter stating that you fall under the No Filing Service (NFS). If you are under the NFS category, the chatbot will give you a detailed description of Notice of Assessment (NOA).

To know if you are a tax resident, the chatbot will ask you if you come under these categories:

  • Singapore Citizen (SC)
  • Singapore Permanent Resident (SPR)
  • Foreigner

Let’s say that you select Singapore Citizen or Singapore Permanent Resident, then the chatbot will tell you that you need to pay tax. If you choose foreigner, the chatbot will give you the specifications on when you fall under the tax resident category. According to the chatbot, you will need to spend at least 183 days in Singapore.

If you want to know to know more about tax clearance for SPR and foreign employees, the chatbot will give you a link. It will redirect you to a different page of IRAS’s official website where you get all the information regarding tax clearance.

When you select, “Do I have to declare my income tax from outside Singapore?” the chatbot will give you all the information that you need to know. For example, income that doesn’t come from Singapore is exempt from tax. The chatbot will give you descriptions on what types of income get tax exemption. Also, the chatbot will tell you that certain types of income don’t fall under the exemption category.

To know more about how to pay your taxes, the chatbot will tell you how to go about it. According to the chatbot, you can use ATM, SAM, internet banking, and cheques to pay your tax every year.

When you select “Property Tax & Stamp Duty,” the chatbot will give you the following list of questions to select from:

  • How I pay for Stamp Duty?
  • How can I check my property tax balance or any outstanding property tax?
  • What are the payment modes for property tax?
  • What is my Additional Buyer’s Stamp Duty (ABSD) rate?
  • Is there a remission of the Additional Buyer’s Stamp Duty (ABSD)?

If you ask the chatbot about how to pay for stamp duty, the chatbot will tell you that you can do with cashier’s order, cash card, Nets, cheque, and e-nets. The chatbot will also provide a link that will give you all the information regarding this topic. When you select this option, “How can I check my property tax balance or any outstanding property tax?” the chatbot will give you all the details you need  on this topic.

Every time you pick a topic from the chatbot, it will always display the most popular questions. If these questions are not what you are looking for, you can converse with the chatbot and get answers accordingly.

Verdict

IRAS’s chatbot, Jamie is a brilliant informational chatbot that will help you out with all your tax queries. The chatbot has a plethora of popular questions to pick from, which cover all the topics regarding tax. If you don’t find the question you are looking for, you can ask the chatbot.

Do give the chatbot a shot by heading to the IRAS’s official website!

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