Kayak Chatbot Review

Kayak Chatbot Review

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Kayak, a travel search site released its chatbot on Facebook Messenger in 2016, allowing you to find hotels and flights without having to leave the app. You can now search, book, manage and plan your travel with the help of this chatbot. Can the bot do what it was designed for or will it fall short? Let’s find out.


When you start up the chatbot on Facebook Messenger, you are greeted with a welcome message. The chatbot will ask you if you want to link your Kayak account to it. Once you have completed the formalities, you can ask the bot to find you flights and hotels.

If you select flights, you will have to tell the bot where you are at the moment and where you want to go. If you love traveling and you want to go to a new place, you can ask the chatbot for inspirations. It will give you a few selections based on what is popular at the moment. After the bot knows the location you want to fly to, it will ask you when you would want to catch your flight. It will give you two options but you don’t have to stick to them. You can give your own dates if you like. The chatbot will also enquire about your return flight. You can either choose to a one-way flight or you can select another date. If tickets are available for the selected dates, the chatbot will display a collection of flights based on value. However, if you are not satisfied with what was shown, you can ask the bot to display all the available flights. Below each flight, you will find options for additional details and the price of the flight. If you select additional details, you will be directed to the official Kayak page where you can look at all the information related to the flight. If you select the price, it will take you to the airline’s page where you can book the flight. You can also share the flight details to your friends on Facebook Messenger.

The chatbot also allows you to book hotels from the comfort of your home. You just have to select hotels and give details such as which city and how long you plan on staying in the hotel. The chatbot will give you suggestions that are based on the cost of the hotel and its online rating. You can either book now, show the location of the hotel on the map or you can get more details about the hotels.

Kayak chatbot is excellent as you can also ask it things to do in a city or places you can visit within a budget or even the best time to fly to a city. Again, based on what you choose, the chatbot will ask a few questions and provide suggestions.

The best feature about this chatbot is the fact that it can understand natural language, unlike most chatbots that are available in the market. You don’t have to necessarily use keywords for the bot to understand what has to be done. For example, when the bot asks you when you want to fly to Chicago, you can simply say two days from now.


Overall, Kayak is one of the best travel search chatbots available in the market. It can understand natural language, suggests flights and hotels based on prices and ratings, tells you things to do in various cities, places you can go on a budget, and the best time to fly to any city in the world. If you have been bitten by the travel bug or if you are someone who wants to book flights and hotels on the move, Kayak chatbot is what you need!


Brought to you by SingaporeChabots.sg. Want to build a chatbot? Drop us a note!

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