When you run a café, the experience you provide to your customers has a huge role to play in whether they will return to your establishment. Gone are the days when you can solely depend on having a cosy ambience and delicious food for the diners. Today, you need to differentiate yourself from your competitors, while offering something unique at the same time.
Image Credits- Pixabay
Rafew Café, came up with an innovative idea to engage with their customers while providing a different experience simultaneously. As per the latest developments, you can talk to a chatbot, which will give you all the information you need about the restaurant. However, will the bot work as per our expectations when we test out its features in real time?
The developers of Rafew Café chatbot decided to choose Facebook Messenger as its primary platform. The advantage is that the bot is available to a large number of users, which is useful if travellers wish to use it. As it is available on Facebook Messenger, you must grant it access by clicking “Get Started” from the bottom of the screen.
After the bot gets permission, it will send a card, which contains necessary information about the café. For example, it gives you the exact address of the restaurant, along with the email address, if you want to contact them. It provides a link to the official website so that you can take a closer look at the café.
There are three other options you can select from the card – reservation, call, and chat with admin. At the same time, the chatbot gives you different options, which provides you with a deeper insight into its functions.
For instance, when you select “About Us,” the bot will go into great length, talking about the restaurant. It tries to depict the ambience of the café in words, to give you an idea of what to expect, should you choose to visit this establishment. The description is well written and interesting, which will make you feel like taking a look at what the restaurant has to offer.
At the same time, you can also select from the following options:
- Opening Hours
- Surcharge Details
When you choose “Images,” the chatbot shares a handful of pictures of the café. The perspective of the photographs is quite interesting, as it gives a different outlook of the restaurant. The “Price” option is beneficial for travellers, as it gives you an idea of how much you can expect to spend for a meal.
If you don’t want to find yourself on the wrong side of the restaurant’s books, make sure you go through the rules. Here, you will get to learn about the smoking and non-smoking areas, along with other requirements, such as no pets and shouting. When you select “Surcharge Details,” the bot will inform you when you can expect the restaurant to charge extra for their dishes and services.
Upon selecting “Menu,” the chatbot will display some of the dishes you can get from the café. If you don’t feel like checking out every individual item, you can select “Popular Dishes.” Here you will find all the food and beverages which are a smash hit among its customers. The chatbot will show a picture of the dish, along with how much you have to pay. The best part is that you can share them with your friends and family members on Facebook Messenger.
If you wish to make a booking with the café, you click on “Reservation.” Here, you need to enter details such as the date, time, number of adults, and children. You also have to enter additional information, such as your full name, email address, phone number, and other requirements. Once you make the booking, the chatbot will give you the reservation code, which you need to provide at the café.
As a tourist, you will find Rafew Café useful, as it shows all the nearby places for shopping, entertainment, sightseeing, nightlife, and hotels. However, it looks like this feature isn’t complete, as you don’t get any information from the bot.
Fortunately, the weather option still works, as it gives you the forecast for the next three days. Also, you can take a look at all the facilities such as Wi-Fi, promotions, parking, and other essential features. For example, when you select “Wi-Fi,” the chatbot will give you the name of the connection, along with its password.
Rafew Café is an excellent addition to the restaurant, as it makes information readily available to its guests. With the help of Facebook Messenger, you can learn about the opening time, favourite dishes, cost of each item, and other essential data. At the same time, it gives you the opportunity to make a reservation at the café by collecting the necessary information.
If you want to give Rafew Café a shot as you are planning on visiting this restaurant, check out the links provided below.
Facebook – https://www.facebook.com/RafewCafe/
Messenger – m.me/RafewCafe
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